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Station Gateline / CCTV Assistant Station Grade A

This job has expired, and cannot be applied for.

Posted By: Change Recruitment
Address:
Contact: 0141 226 1220
Date Posted: 24th Jul 2008
Salary: Trainee salary £12,560 per annum. On completion of training basic salary is £17,053 per annum.
Location: Edinburgh
Reference Code: SGASA1107FSR
Views Since Posting: 168
Full Description:

Our client is one of the largest rail franchises in the UK, operating 341 stations and running 2,000 train services across Scotland every day.

With exciting career opportunities available across the country and the focus on extensive staff training to enhance customer service why not apply here to join our team, helping to transform travel for all our customers.

Role & Requirements

Are you self motivated and customer focused? If you join us as a member of our station gateline staff you will be the face of First ScotRail at one of our stations, ensuring a warm greeting and supplying a higher than expected level of information. Working closely with our customers you will provide a feeling of safety, security and well-being.

You will be responsible for ensuring the safe and efficient operation of the automatic ticket gates. In addition to providing the very best in customer service and information you will check tickets and also monitor passenger flow using CCTV cameras.

If you believe you can contribute to our customers choosing to travel with us, we would like to hear from you. We are looking for evidence of a track record in delivering high levels of customer service and how you have used your excellent communication skills in previous roles.

You must be able to demonstrate previous front-line customer service experience involving customer assistance, health safety and security. You must have strong customer focus and be an enthusiastic and friendly person with excellent listening, communication and problem solving skills. It is important that you work well within a team and also be able to demonstrate individual initiative when required.

Medical Fitness

Due to the nature of the post and rail industry safety requirements there are certain medical & fitness standards that you would require to meet. If you are in doubt or have any condition(s) that may affect this please refer to the attached information sheet or if necessary refer to your doctor for advice.

Hours of Work

35 hours per week including shift and weekend working. Earliest start 0600 and latest finish 0000 hours.

Reference Salary and Benefits
Trainee salary £12,560 per annum. On completion of training basic salary is £17,053 per annum.
Benefits also include provision of uniform, free and reduced rate rail travel and membership of a final salary pension scheme.

Change Recruitment Group operates as a Recruitment Agency in providing permanent or contract job-seeking services and as a Recruitment Business in providing temporary job-seeking services.