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Assistant Shop Manager
- Posted By: Greggs of Scotland
- Address:
- Contact: 0141 646 2236
- Date Posted: 3rd Oct 2008
- Salary: £15,710 + comm, profit share bonus + other benefits
- Location: Edinburgh
- Reference Code:
- Views Since Posting: 84
- Full Description:
Department: Shops
Reporting To: Shop Manager
Main Purposes Of Job:
* To assist Shop Manager in maximising sales and control in line
with Company Standards
* To ensure that customer service within the shop is of the
highest standard
* To account for cash and stock in accordance with Company
rules and regulations
* To ensure that only quality products are offered for sale
* To assist Shop Manager in instructing and directing shop staff
to provide and maintain a safe and hygienic workplace
* To ensure all staff are trained to Company standards
* To Manage the Shop on the Shop Manager’s day off and in
periods of holiday or sickness
Sales and Customer Service
* Ensure high standards of customer service are maintained
* Encourage and strengthen a friendly and pleasant working
environment which reflects the Company image
* Assist Manager in guiding and directing staff into maximising
sales by implementing good selling techniques
* Prepare and display all products to Company plan
* Ensure all products are correctly priced and ticketed
* Ensure staff charge correct prices and wrap products correctly
* Deal with customer complaints and bring them to a
quick and satisfactory conclusion
* Ensure all products prepared or baked on the premises meet
Company standards
* Assist Shop Manager in ensuring that key products are available
throughout the day
* Maximise sales and control stales via correct use of the ordering
and amends system
* Assist Shop Manager in analysing settlement sheet and shop
performance card to identify future sales trends
* Discuss with your Shop Manager ways of increasing sales
Accounting for Cash
* Complete cash statement sheet neatly and accurately
* Assist Shop Manager in ensuring all staff follow Company till
procedures
* Carry out all Company procedures relating to cash, banking,
wages, stocks, deliveries, staff purchases and security
* Inform Shop Manager on a daily basis of any cash discrepancies
(On Manager’s day off inform Area Manager when discrepancy is
over agreed amount)
* Ensure all staff understand new instructions relating to cash
security
* Assist Shop Manager in analysing shop settlement sheet to
account for any surpluses or deficiencies
Quality
* Assist in the training of staff to ensure that only quality
products are offered for sale
* Ensure all products meet Company specifications
Health and Safety
* Ensure that safe working practices are followed at all times
Hygiene
* Ensure that Company Hygiene standards are maintained by
following cleaning schedules and allocating resources
* Ensure yourself and all staff are presentable in appearance and
dressed to Company standard
* Assist Manager in ensuring all practices and procedures comply
with good hygiene standards
Staff Training
* Assist Shop Manager in ensuring all staff including bake-off and
takeaway are fully trained to perform their jobs
* Recognise potential where it exists and encourage staff to
develop within the Company
General
* Assist Shop Manager in ensuring all procedures and rules as
outlined in the Shop Procedures Manual and Company
Handbook are followed at all times
* Assist Shop Manager in ensuring all new procedures, notices
and legislative requirements are communicated to and
understood by all staff
* Assist Manager in updating all of the team on the overall shop
performance
* Lead by example by demonstrating a willingness to physically
carry out any duties necessary to the needs of the business
* Carry out all reasonable requests made by management
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