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Crisis Centre Worker

This job has expired, and cannot be applied for.

Posted By: Penumbra
Address:
Contact: 0131 475 2380
Date Posted: 12th Aug 2008
Salary: £14,982 to £16,305
Location: Edinburgh (EH6 3NT)
Reference Code: CW Edinburgh Crisis Centre
Views Since Posting: 1574
Full Description:

The Edinburgh Crisis Centre is an innovative service governed by by a unique partnership of Edinburgh Users Forum, Edinburgh Carers Council, NHS Lothian, City of Edinburgh Council and Penumbra. We are now in our new building and preparing for the next phase of our development in providing 24 hour crisis services.

Post title Crisis Centre Worker

Responsible to Crisis Centre Manager

Salary £14,982 to £16,305 (15-19) Pro rata for part time.

Working Hours 36.25 hours per week working a range of shifts to provide cover to Crisis Centre 24/7. Additional allowances paid for nightshift.

Post Summary
To provide callers to the Crisis Centre Help line and visitors to the Centre with short term, emotional and practical support in developing a Crisis Plan.

Responsibilities
To provide emotional support, advice and information to people over eighteen, who use or have used mental health services in Edinburgh and their carers in a crisis.

To provide support via the telephone help line and face to face using clear non jargonised language.

To develop an empowering relationship with callers and visitors helping people identify and recognise their strengths and using a recovery approach.

To ensure confidentiality working within Edinburgh Crisis Centre protocols.

To provide information about relevant resources, to use information technology appropriately and to provide an educative role to callers and visitors in the use of Information technology and self help resources.

To work closely with all team members promoting effective team working and develop effective working relationships and partnerships with relevant agencies.

To contribute to the development of the Crisis Centre through taking an active part in user led training and regular evaluations of the services.

To maintain accurate data collection and documentation within the parameters of relevant Data Protection legislation.

Education, Qualifications

Essential: Good level of secondary education and ability to progress to complete SVQ 3.

Desirable: SVQ 3 or equivalent

Experience

Essential: Evidence of working in the mental health sector.

Essential: Evidence of working in an empowering working relationship.

Essential: Evidence of commitment to Equal Opportunities.

Skills

Essential: Evidence of ability to work with people in distress.

Essential: Evidence of using recovery based skills.

Essential: Evidence of excellent communication and interpersonal skills.

Essential: Evidence of ability to work within defined boundaries and adhere to guidelines as well as to work well with other agencies.

Essential: Evidence of experience with IT equipment.

Essential: Evidence of ability to manage stress effectively.

Personal Qualities

Maturity, sense of humour, patience, reliability.

To apply for this position please print off and fill out the application form and recruitment monitoring form available below and send to:

Penumbra, Norton Park, 57 Albion Road, Edinburgh EH7 5QY

For our application form please Click
Here

For our recruitment monitoring form please Click
Here

Alternatively, complete both forms on-line, save and send as an attachment to personnel@penumbra.org.uk

The closing date for receipt of completed application forms is Friday 5th September 2008.

I am sorry we do not accept CVs by way of application.